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What is a Video Visit?

Sometimes, you want to talk about your health concerns with a clinician without leaving your home. Video Visits with a Scripps provider give you the trusted medical advice you need in real time.

Primary care

We offer On-Demand and scheduled primary care Video Visits. Please choose an option below to get started, or read below to learn more about which option is right for you. You will access all Video Visits through the MyScripps patient portal. If you don’t have an account, sign up for MyScripps now.


Your Premier Plan concierge team is ready to assist with scheduling and support at 844-884-7266 (844-884-QCOM) or email qualcomm.service@scrippshealth.

On-Demand visit

If you are currently a primary care patient with Scripps Clinic or Scripps Coastal Medical Group, same-day On-Demand Video Visits are available with a doctor, nurse practitioner or physician assistant. A team of providers is ready to diagnose and treat you from the privacy of your home or other location. It is not necessary to make an appointment. Simply login to MyScripps and begin an On-Demand visit. You will be assigned a provider based on availability at the time you begin your visit. 


Start primary care On-Demand video


How to join your primary care On-Demand Video Visit:


It’s easy to get started with with an On-Demand Video Visit on your computer, smart phone or tablet. 


  1. Go to MyScripps - Video Visits are available on both MyScripps.org and the MyScripps mobile app. You can download the free MyScripps app from the iPhone App Store or Android Google Play Store.
  2. Select On-Demand Primary Care Video Visit. 
  3. Select Reason for Primary Care Video Visit.
  4. Select next available provider.
  5. You will be notified by text or email to begin your visit.


Scheduled visit

Video Visits with our primary care physicians and specialists are also available by appointment. You can schedule online with most primary care doctors, or call the office to schedule a Video Visit.


Schedule an appointment


How to join your scheduled Video Visit:


To start your Video Visit follow these steps at least 15 minutes before your appointment.


  1. Go to MyScripps - Video Visits are available on both MyScripps.org and the MyScripps mobile app. You can download the free MyScripps app from the iPhone App Store or Android Google Play Store.
  2. eCheck-in - From Appointments, find your Video Visit and click eCheck-In. Answer questions about your medical history, medications and more. 
  3. Begin visit - From Appointments, find your Video Visit and click to open that visit.


Once you and your doctor join the Video Visit, your conversation will take about 20-30 minutes for a primary care or specialist visit. Your doctor will ask questions about your health and see firsthand any symptoms you’re worried about, like a rash. They may explain any recent lab results or imaging, if you had those done before your appointment. They will tell you their treatment recommendations and, if needed, send a prescription to the pharmacy of your choice.


Family members and caregivers in different locations can also take part in your Video Visit. Read about this option in our virtual care FAQs. 

Same-day, non-emergency

Video Visits with HealthExpress are a good option for minor illnesses and injuries. (See the symptom list below.) The on-demand option lets you see a provider right away, and the scheduled option allows you to choose a time to see an available provider.

On-Demand visit

Video Visits with HealthExpress are a good option for minor illnesses and injuries. See the symptom list below. The On-Demand option allows you to wait for the next available provider.


Start On-Demand video


How to join your HealthExpress On-Demand Video Visit:


It’s easy to get started with with an On-Demand Video Visit on your computer, smart phone or tablet. 


  1. Go to MyScripps - Video Visits are available on both MyScripps.org and the MyScripps mobile app. You can download the free MyScripps app from the iPhone App Store or Android Google Play Store.
  2. Select On-Demand HealthExpress Video Visit. 
  3. Select Reason for HealthExpress Video Visit.
  4. Select next available provider.
  5. You will be notified by text or email to begin your visit.

Scheduled visit

Video Visits with HealthExpress are a good option for minor illnesses and injuries. (See the symptom list below.) The scheduled option allows you to choose a time to see an available provider.


Schedule a same-day visit


How to join your same-day, scheduled visit:


It’s easy to start a scheduled video visit with a HealthExpress provider on your computer, smart phone or tablet. 


  1. Go to MyScripps - Video Visits are available on both MyScripps.org and the MyScripps mobile app. You can download the free MyScripps app from the iPhone App Store or Android Google Play Store.
  2. Select Appointments. 
  3. Select HealthExpress Video.
  4. Choose a time - Select from upcoming times. When your appointment time arrives, use the MyScripps app to complete eCheck-in to start your Video Visit.


Once you and the HealthExpress nurse practitioner or physician assistant join the Video Visit, your conversation will take about 10-15 minutes. The nurse practitioner or physician assistant will ask questions about your symptoms and see firsthand the symptoms you’re worried about, like a rash. They will go over treatment recommendations and, if needed, send a prescription to the pharmacy of your choice.


Note: Video Visits are not appropriate for severe or life-threatening symptoms. If you need emergency care, call 9-1-1 or go to the nearest emergency room.

Symptoms and conditions

The following can be addressed during a HealthExpress Video Visit.


Please note, COVID-19 screening is available through On-Demand HealthExpress Video Visit only — you cannot schedule ahead.


  • Allergies
  • Asthma (including medicine refill)
  • Athlete’s foot
  • Birth control refill (one time)
  • Burn (minor)
  • Canker sore
  • Chickenpox
  • Cold/flu
  • Cold sore
  • COVID-19 screening
  • Cuts/scrapes
  • Diarrhea
  • EpiPen refill
  • Flu
  • Gout
  • Jock itch
  • Impetigo
  • Insect bite
  • Lice
  • Low back pain (minor)
  • Medicine refill (one time)
  • Motion sickness prevention
  • Nausea
  • Nail infection
  • Pink eye
  • Poison ivy/oak
  • Rash
  • Ringworm
  • Scabies
  • Shingles
  • Sprains/strains
  • Stye
  • Sunburn
  • Upset stomach
  • Urinary tract infection (UTI)
  • Yeast infection

Pricing and payment

The cost of a Scripps HealthExpress Video Visit depends on your plan. You can pay with a credit or debit card.


  • Premier PPO — $10
  • Premier QDHP — $34


For all other Primary Care Video Visits or Specialist Video Visits, services will be billed in line with a normal office visit. Scripps will work with United Healthcare to process the visit before we bill you for any out-of-pocket amount your insurance determines to be your responsibility.


If you have a flexible spending account, your fee may be reimbursable. Check with your insurance plan.

More virtual care options

Symptom Checker | Free

A man looks at his laptop, representing use of an online symptom checker through Scripps virtual care.

Symptom Checker | Free

Assess your symptoms for free and find out where to go for Scripps care.

E-Visit | Free

A woman looks at her laptop, representing an e-visit through Scripps virtual care.

E-Visit | Free

Submit a brief questionnaire for a treatment plan from a Scripps provider.

Frequently asked questions about virtual care

If you’re new to virtual care (also called telemedicine), you’ll find our services easy to use in MyScripps. In case you have common questions, we have posted frequently asked questions to help you get started.