Plan Perks

Lorian Baker is passionate about providing you outstanding service. Lorian brings exceptional communication and creative problem-solving skills to her position as a Qualcomm Premier Plan concierge. She has more than 25 years of customer service and administrative management experience and is dedicated to helping those in need. 

Outside of the office, Lorian often can be found in the kitchen, trying new recipes and expanding her cooking skills or planning special events. She also loves singing and performing and spending time with her family.

Concierge team member Cliff Bautista is dedicated to providing you with outstanding service. Cliff brings more than 20 years of customer service experience, professionalism and discipline from his military service to his position as a Qualcomm Premier Plan concierge. He is excited to utilize his clinical knowledge as a United States Navy hospital corpsman for Qualcomm Premier Plan members. Cliff earned his Bachelor of Science in Psychology from San Diego State University. Outside of the office, Cliff has diverse interests, including collecting sneakers and Japanese collectibles, modifying cars and traveling. He also enjoys Kpop music and watching Asian dramas. 

With a career spanning over two decades in health care, and much of that time with Scripps, Lorena Godinez has dedicated her professional life to helping others. Her roles have ranged from front-line positions to leadership roles, giving her a comprehensive understanding of the health care system and patient needs. With a strong commitment to exceptional care, she brings warmth, empathy and a dedication to building positive relationships to her current role as a concierge team member. And Lorena is fluent in Spanish, which allows her to connect with and serve a diverse patient population. Outside of work, Lorena treasures spending quality time with her family in the outdoors, often going camping or attending live music events. 

Mayra Gwynn spent four years with the Qualcomm Health Center where she supported patients and contributed to creating a welcoming health care environment. She also has medical marketing experience which developed her strong communication and organizational skills. Mayra earned a bachelor’s degree in sociology, which provides her with a deep understanding of people, communities and the importance of empathy in all interactions. As a concierge team member, she brings a positive personality, patience and a passion for creating meaningful connections. Mayra is fluent in Spanish, which allows her to connect with a broader range of people and ensure everyone feels supported. Outside of work, Mayra enjoys spending quality time with friends and family, staying active with workouts and exploring new places through travel.

Concierge team member Felicia Vega is dedicated to providing you with outstanding service. Felicia brings more than 20 years of customer service experience and clinical expertise as a pharmacy technician to her position as a Qualcomm Premier Plan concierge. She also has extensive knowledge of Scripps from her experience as a patient service representative the past three years. Her years in the medical field, including referral coordination, have instilled a passion for patient care that she is excited to share with Qualcomm Premier Plan members. When not in the office, Felicia can be found outdoors, particularly the beach or spending time with her family.